Zendesk Account Takeover Protection

Analyze human behavior to secure customer engagement in Zendesk.
Zendesk Account Takeover Protection

Extend Abnormal Protection Across All Platforms

Cloud phishing breaches—that is, breaches affecting your cloud apps and services that result from the exploitation of human vulnerability through advanced phishing and social engineering tactics—are a primary concern for Security teams. Customer data is some of the most critical to protect as any breach that impacts customer privacy can cause financial and reputational damage. To stop attackers from breaching customer support platforms like Zendesk, security teams need an extensible platform that provides consistent visibility and security automation across not only the Zendesk platform but all cloud apps and services for holistic, higher fidelity detection. Abnormal provides that platform.

How Abnormal Secures Zendesk

Simple API Integration

Connect directly to Zendesk with Abnormal’s cloud-native API architecture—automatically ingesting and normalizing sign-in telemetry for every human in your organization who is accessing Zendesk.

Continuous Monitoring of Human Behavior in Zendesk

Build dynamic behavioral profiles for every human in your organization who uses Zendesk, develop a behavioral baseline, and automatically detect anomalous activities that deviate from that baseline for further analysis.

AI Account Takeover and Response

When suspicious activity occurs, Abnormal Human Behavior AI automatically triggers the creation of a contextual Case populated with Zendesk activity. Each Case is scored based on detection confidence and continually enriched with new activity across all platforms integrated with Abnormal.


of companies are targeted by account takeover attempts each week.


chance of a successful account takeover each week for organizations with 50,000+ employees.


total amount saved by customers due to account takeovers stopped by Abnormal in 2023.

Get AI Protection for Your Human Interactions

Protect your organization from socially-engineered email attacks that target human behavior.
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