An Abnormal Customer Experience
Our customers protect their organizations by preventing cyber threats, and providing seamless user experiences that enable growth.
At Abnormal, we offer our customers opportunities to connect and inspire one another, influence the industry, share feedback, stay informed on product updates, and gain a competitive career advantage.
“We needed a powerful, modern, behavior-based solution that was designed to work seamlessly with Microsoft. Abnormal Security’s Integrated Cloud Email Security (ICES) platform was the right choice. ICES uses ML and AI to evaluate behavior and content. Since we turned on ICES in the past year, we have not experienced a single compromised account.”
VP of Cybersecurity and Data Protection | Coats
Ensuring Our Customers’ Success
Through onboarding assistance, training, best practice advisory sessions, and customized business reviews, the Abnormal customer success and support teams help our customers get the most from their email security solution.
We're available from 9:00 a.m. to 9:00 p.m. ET Monday through Friday via email at firstname.lastname@example.org. You can also find answers to your most pressing questions in the Support Portal.
Providing Opportunities to Engage
Abnormal keeps our customers moving at a high velocity so they remain at the top of their game. We engage deeply in listening to our customers to provide opportunities.
As an Abnormal Customer, You Can:
- Participate in our Customer Reference Program
- Inspire through our Abnormal Customer Advisory Program
- Share Referrals
- Join our Customer Community
- Attend our Customer Conference
An exclusive community where Abnormal customers can learn, engage, connect, and have fun.
Built for our customers, Abnormal Inspired offers many benefits including:
- A gamified environment where members can earn points while completing challenges.
- A platform full of industry news and content to grow your cybersecurity knowledge.
- The ability to engage directly with peers and Abnormal employees.
- Opportunities to contribute and participate in Abnormal events and content creation.
- The chance to earn Abnormal swag, attend training, and participate in other exclusive opportunities.
"Abnormal Inspired is a very convenient outlet that enables me to learn from and collaborate with fellow industry peers while having fun along the way."