Abuse Mailbox Automation

 

Abuse mailbox programs are a great way to drive security awareness, but they can become overwhelming for security teams to manage.

Completely automate your user-reported email workflow and free up analyst time with the Abuse Mailbox Automation add-on to Abnormal Inbound Email Security.

See a Demo
Abuse Mail Box Image
 
 

Reviewing Reported Emails is an Operational Burden

 
 

Time-Consuming Operations

 

Manually reviewing and triaging user-reported phishing emails can consume hours of skilled analyst time weekly.

 

High False Positives

 

Approximately 90% of user-reported phishing emails are deemed safe, clogging up the queue.
Source: Abnormal Internal Data

 

End Users Discouraged

 

End users become demotivated from reporting phishing when they don’t receive feedback.

 
 

PROBLEM:

Security Teams are Drowning in User-Reported Emails

 

Traditional approaches to managing user-reported phishing emails are highly manual, lack intelligence, and provide limited context about the campaign or additional recipients. As a result, IT help desks and security analysts waste time in a cumbersome and inefficient workflow, missing higher impact attacks.

 
 

THE SOLUTION:

Abnormal Inbound Email Security with Abuse Mailbox Automation

 

Abuse Mailbox Automation alleviates bottlenecks by using behavioral AI and automation to streamline your entire user-reported email workflow. It centralizes all user-reported messages and automatically analyzes, classifies, remediates, and responds to them, correlating them to campaigns. Additionally, Abnormal provides enhanced visibility into quantitative metrics, attack summaries, detailed email analyses, and more.

 
 

How Abnormal Saves Your Analysts Time

 

Automatically Triages and Remediates Emails

 

When users report an email, Abnormal automatically inspects and judges it as malicious, safe, or spam. If an email is found malicious, Abuse Mailbox intelligently locates and removes other unreported emails within the same phishing campaign.

The AI-powered detection and automated triage process addresses user-reported incidents more accurately, quickly, and thoroughly—saving your team hours each week and eliminating dwell time.

01 Abuse Mailbox Infographic h
 

Responds to Users with Customizable Templates

 

Abnormal closes the communication loop by automatically sending a follow-up email to inform reporters of the submission outcome and remediation action.

Swifter, personalized response to end users allows the organization to improve the employee experience, encouraging phishing reporting behavior and growing a healthy cybersecurity culture.

02 Abuse mailbox infographic
 

Brings All User-Reported Emails into View

 

Abnormal organizes all user-reported emails in one place and provides enhanced visibility into each submission. Administrators can see full attack context for each campaign and email, as well additional details about top reporters and most attacked employees.

The enhanced visibility allows you to gain holistic attack and remediation insights, assess employees' security awareness more efficiently, and save time from locating unreported campaign-correlated emails.

Abuse Mailbox Image 2
 

Integrates with Existing Workflow and SIEM/SOAR Solutions

 

Abnormal integrates with existing end-user phishing reporting buttons, SIEM/SOAR solutions, and ticketing system workflows to enable centralized alerts for SOC analysts.

The most popular integrations include Palo Alto Networks Cortex XSOAR by Palo Alto Networks and Microsoft Azure Sentinel.

Integrates SOAR
 
 
 

Legacy Approach to Managing User-Reported Messages

 
  • Only remediates individual messages
  • No campaign context
  • Separate abuse mailboxes per email tenant
  • Manual investigation and triage requires an average of 30 minutes per message
  • Manual remediation and response
  • Limited visibility and reporting
 

Abnormal’s Unique Approach to Abuse Mailbox Automation

 
  • Remediates campaigns
  • Full campaign context
  • Identity, content, and behavior-based email evaluation
  • Automated triage, remediation, and response saves time
  • Integration with existing phishing reporting buttons, SIEM/SOAR solutions, and ticketing systems
 
 

Deployment Outcomes

 

Process Automated

80%

 

Reduction in time spent reviewing user-reported email.

SOC Time Saved

4,900

 

SOC analyst hours saved annually.

Analysts Unburdened

2

 

Full-time employees freed from handling user-reported email.

 
 

Trusted by Global Enterprises

 
Abuse Mailbox Analyzed Current Pages 2

Accelerate Security Operations with Abuse Mailbox Automation

Learn how you can free up time for strategic projects when you accelerate and automate the user-reported email flow.

 

Abnormal Resources

 
B 1500x1500 Abuse Mailbox Automation L2 R1
Automatically triage and remediate user-reported phishing emails.
Read More
Webinar phish soc cover
Most people believe that the SOC is on the front lines, defending the castles against the forces of darkness. And while that’s true, it’s never quite as heroic as we’d like it to be.
Watch Now
Human element whitepaper cover
The challenge of dealing with cybercrime is complex. Human factors and the human-computer interface are a central component of cybersecurity, and while technology alone will not prevent cybercrime, neither will people. People alone also can also not be relied upon as a last line of defense in an organization’s cybersecurity strategy.
Download Now
Email security architectures cover
As organizations have moved their email servers from on-premise systems like Microsoft Exchange to cloud services like Microsoft 365, the range of permutations of email security solutions has also increased. See the range of security options available to organizations and how to solve for advanced threats.
Download Now
B 04 19 22 What CIS Oneedto Know
The email threat landscape is evolving fast. Discover the new tactics cybercriminals are using and how to reduce your risk of falling victim to these modern email attacks.
Read More
Blog automation workflows cover
Our newest platform capabilities help customers streamline critical security workflows, like triaging phishing mailbox submissions or triggering tickets to investigate account takeovers, through automated playbooks. Doing so can decrease mean time to respond (MTTR) to incidents, further reducing any potential risk to the organization and eliminating manual workflows to save time and increase the efficiency of IT and security teams.
Read More