Saving 2,600+ Hours Per Month: Top Mortgage Lender Chooses Abnormal Over Proofpoint

• Industry: Financial Services

• Mailboxes: 8,000+

• Previous Email Security: Proofpoint Secure Email Gateway inline with Microsoft 365 E3

• Detection Efficacy:

  • Within the first two months of integrating Abnormal, the platform detected 958 advanced attacks that Proofpoint missed—168 of which were missed in a single day.

• SOC Productivity Loss:

  • During a one-week evaluation period, security analysts manually triaged approximately 210 user-reported emails. Since each email took an average of 15 minutes to review, the SOC faced a potential loss of up to 214 hours of productivity each month.

• Workforce Productivity Loss:

  • During the same week, employees received an estimated 505,000 graymail messages, cluttering inboxes and requiring significant time for manual graymail deletion. This issue was even more pronounced for VIPs, who received nearly double the graymail of the average employee.

• Redundant Software Costs:

  • The company was poised to spend $292,860 on renewing Proofpoint for features that significantly overlapped the features included in the native SEG capabilities of the Microsoft 365 platform.

• Risk of Vendor Fraud:

  • Upon integration, Abnormal’s VendorBase evaluated the security posture of every vendor in the company’s ecosystem, identifying 49 high-risk accounts and allowing the customer to take steps to mitigate vulnerabilities as needed.

Recognizing that Proofpoint was failing to meet their needs in terms of security, costs, and productivity, the mortgage lender initiated a proof of value (POV) with Abnormal.

• Fast Deployment:

  • Abnormal integrated with the Microsoft 365 platform via API in under 60 seconds, with no need for professional services.

• Enhanced Detection:

  • Abnormal’s behavioral AI detected and stopped advanced attacks like credential phishing and invoice fraud, preventing attacks which could potentially have caused up to an estimated $2,217,067 in financial losses in a single quarter—calculated based on the number of attacks stopped, average compromise rate for the customers’ industry, and average cost per incident. Had Abnormal not been implemented, and if these trends were to continue, the total potential annual losses due to successful email attacks could be more than $8.8 million.

• Improved SOC Productivity:

  • Abnormal’s AI Security Mailbox fully automated the handling of user-reported emails. Because each email previously required 15 minutes of SOC analyst time to review, this freed up an average of 292 SOC hours per month during a one-quarter observation period—equivalent to adding 1.8 full-time employees.

• Increased Inbox Efficiency:

  • Abnormal automatically learned user preferences and decluttered employee inboxes. Based on observations made during a five-day evaluation period, this could potentially save employees up to 2,730 hours per month and VIPs up to 3,020 hours per month.

Within one month of deploying Abnormal, the mortgage lender migrated off Proofpoint. Abnormal’s no-cost Proofpoint migration service enabled the customer to seamlessly decommission Proofpoint with minimal effort.

• Migration Time:

  • Abnormal’s experts managed the majority of the transition tasks at no cost to the customer, completing the full migration in just 50 hours.

• Employee Productivity Gains:

  • By using AI to detect and filter graymail with high precision, Abnormal minimized the time employees spent on inbox management and saved the company’s employee base an average of 2,677 hours per month in a single quarter.

• Operational Cost Savings:

  • Abnormal’s AI-powered functionality demonstrated potential annual operational cost savings of up to $219,248 due to the reduction of manual effort by SOC analysts needed to triage and respond to user-reported emails.

Customer Testimonial: “Abnormal transformed our email security overnight—catching attacks our previous solution missed and freeing up hundreds of hours for our team. The difference in protection, productivity, and cost savings has been game-changing.”

Find out why enterprises across industries are moving from Proofpoint to Abnormal. Get started with a demo today and we’ll show you the proof of the Abnormal value.