Author nicole jiang

Nicole Jiang

Former Director of Product and Design

Nicole Jiang is the former Director of Product and Design at Abnormal Security, where she runs research and design initiatives focused on customer user experience and helps to scale the product and design team. Outside of Abnormal, Nicole spends her time traveling, reading, and rallying her friends/colleagues to stay fit and explore the outdoors.

Blog new nav cover
The new navigation involved a significant functional and visual overhaul of the user interface. It includes a refined user experience divided into three design themes.
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Blog customer communications leads to product innovation
Learn how customers have influenced the latest round of product enhancements to better protect your organization from email-borne threats.
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Blog security privacy cover
Customers place tremendous trust in Abnormal to protect them from the full spectrum of attacks when they provide us access to the email stored in Microsoft 365 or Google Workspace. To that end, we’re focused on protecting your data and building your trust.
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Automate abuse mailbox cover
Managing and monitoring an Abuse Mailbox can be a significant pain point for IT security teams, particularly large organizations with thousands of employees.
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Blog rock build
At Abnormal Security, we’re constantly exploring opportunities to improve our customer’s user experience. In this blog post, we’d like to share Abnormal’s process to design a framework to identify gaps and improve customer’s first-time user experience to onboard our platform.
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