Abnormal for Zendesk

Analyze human behavior to secure your Zendesk customer service platform.
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Attackers Are Highly Engaged with Zendesk

Attackers Are Targeting Zendesk

Sophisticated threat groups have targeted Zendesk’s 100k+ customers to exploit customer interactions and gain access to sensitive data.

Security Teams Have Limited Visibility

To preserve customer relationships and trust, Security teams must protect Zendesk, but as a customer service platform, they often lack ownership and crucial visibility.

Current Protections Fall Short

86% of security teams feel current tools do not do enough to stop threats like account compromise.

How Abnormal Secures Zendesk


Gain Visibility into Zendesk Access Patterns

Abnormal leverages an API integration with Zendesk to ingest and normalize access pattern telemetry for humans trying to log in to your customer service platform. This enables it to build a behavioral baseline and continuously monitor for notable anomalous activity.

Contextualize and Investigate Threats to Zendesk

The Abnormal Human Behavior AI Platform automatically triggers the creation of a Case when suspicious activity is detected, building a contextual timeline of user activity enriched with cross-platform events spanning Zendesk, email, cloud infrastructure, and other SaaS applications—notifying the SOC team that a potential threat to the cloud environment is present.

Simple, Effective Security for Zendesk

Data Integration Platform

Easily integrate and ingest behavioral signals from multiple cloud applications and services, including Zendesk, with cloud-native API architecture.


Explore sign-in activity, permissions, and admin roles in Zendesk for every person in your cloud environment through comprehensive behavioral profiles.

Account Takeover Protection

Extend uniform protection from account takeovers across multiple cloud applications and services, including Zendesk.
The integration was one of the easiest we’ve ever done. Turn it on, let it run, and see the results. You quickly realize Abnormal’s value to the organization."
—Amy Grisham, Director of IT Governance and Compliance, Everise

Related Resources

Understand Human Behavior in Your Cloud Environment

Gain dynamic visibility into how humans in your organization are accessing your most important cloud applications and services.
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