Tas Jalali, Head of Cybersecurity
AC Transit serves about 13 counties and nine incorporated areas in the Alameda-Contra Costa district. We serve over 158 service lines, serving about over 700 transit buses. We serve about 200,000 customers on an average weekday. There is a long-standing commitment to transit customers in the district.
When I was brought in to build this cybersecurity practice, there was an ATO attack in progress
and we badly needed to stop it because AC Transit’s a partner to a lot of public organizations. That includes pretty prestigious organizations, including Defense, Department of Homeland Security, FBI. Now when the email is going out from a reliable agency to those agencies, now we're talking about national security.
That's why preventing and stopping this attack was so critical. And we did not have time to deploy heavy, painstaking, secure email gateway. That's where we found the API-based solution of Abnormal Security. It allowed us to go and plug it in. Not only stop all these attacks, to remediate all these emails already sitting in thousands of email boxes within AC Transit.
It took us about one week to do the PoV and by end of next week, we're up and running. Not only did it help us deploy the solution pretty quick, but also helped us metastasize off the spread of the ongoing attack and stop it. We needed something that will not only use machine learning to detect these advanced attacks, but also use content and behavioral-based modeling of AI, and some recognition patterns can be used to trace advanced attacks.
We needed something more and beyond, and that's where Abnormal really came in. They had features like clawback, automatic clawback, which allowed us to prevent those ongoing attacks, which are already sitting in the email inboxes.
Abnormal has been a great partner. They have been responsive. They have been listening
to our needs and requirements. And they have made significant change based on our input. So which we really love.
I mean they have been really focused on customer service and there’s absolute trust.