Customers Have Spoken: Abnormal Security Recognized as a Gartner® Peer Insights™ Customers’ Choice for Email Security

At Abnormal, customer obsession is at the heart of everything we do. Every decision we make starts with the customer and works backward. We actively engage with and listen to our customers to identify opportunities to support them better and learn how we can improve our product.

With this in mind, we’re proud to announce that we have been recognized as a Gartner Peer Insights™ Customers’ Choice for Email Security. In a landscape where security teams have dozens of options for email security solutions providers, we’re honored that they have put their trust in us.

Read on to learn more about this distinction and hear from real security leaders on why they depend on Abnormal to protect their organization.

Protecting your organization from modern cyber threats requires investing in an email security solution that can evolve with the ever-changing attack landscape. The problem is that the constant influx of new security vendors makes it difficult to know which platforms are actually effective against novel attacks.

This is where the Gartner® Voice of the Customer comes in handy.

The “Voice of the Customer” is a document that synthesizes Gartner Peer Insights’ reviews into insights for IT decision-makers. This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in the buying process, as it focuses on direct peer experiences of implementing and operating a solution.

A vendor’s User Interest and Adoption score incorporates three factors, each given one-third weight: review volume, user willingness to recommend, and review market coverage across industry, company size, and deployment region.

Overall Experience is a composite score that incorporates the Overall Rating average and two sub-rating averages: “Capabilities” and “Support/Delivery.” The rating averages are the arithmetic means of the stated survey questions that are on a scale of 1 (poor) to 5 (truly exceptional). Each component is weighted in the score calculation based on the relative importance to the end user.

Vendors placed in the upper-right quadrant of the “Voice of the Customer” quadrants are recognized with the Gartner Peer Insights Customers’ Choice distinction, denoted with a Customers’ Choice badge. The recognized vendors meet or exceed both the market average Overall Experience and the market average User Interest and Adoption.

Abnormal was recognized with this Customers' Choice distinction based on feedback and ratings from 70 verified users, as of May 2023. Currently, Abnormal has a 99% Would Recommend rating and an average rating of 4.8 on Gartner Peer Insights, as of June 2024.

“Efficient Threat Management And Impeccable Support: A Look Into Abnormal”

Amazing experience with Abnormal! From initial discussions all the way through procurement and to implementation, we were thoroughly impressed. The interface is extremely user friendly with all applicable and pertinent security information right at your fingertips. Couldn't be happier with our decision to move forward.

—Cybersecurity Project Manager, Energy and Utilities Industry

“Email Security Product That Actually Works - Best ROI And Time Savings"

"Amazing customer service from all team members (account executive, sales engineer, customer success manager). The UI is amazing and the machine learning behind the product is outstanding. Out of all our security products, this product has had the best ROI as it's our most effective way of preventing our most relevant attack vector, phishing emails.

—Senior Security Engineer, Consumer Goods Industry

"Close The Gap With Abnormal Security Email Security"

Abnormal Security has closed the gap on our email security and end user training/phishing testing program! Their service provides the next level of email security that we were in need of.

—Manager of IT Infrastructure and Cybersecurity, Construction Industry

"Abnormal Is A Refreshing Take On The Age-Old Spam/Phish/End-User Problem."

Abnormal has been spot on in recognizing malicious messages and learning our users' messaging behavior. Traditional message filtering services are playing catch up to what Abnormal already offers, and offers superior protection against our end-users.

—Lead Information Security & Systems Engineer, Insurance Industry

"Abnormal Security: Great At Detecting Malicious Mail & Account Compromises"

Abnormal Security has consistently been responsive. Our account representative does an excellent job of quickly addressing our questions and emails. They were very helpful in setting up the service initially. The service itself is outstanding, effectively identifying many malicious emails that traditional mail gateways often miss.

—Manager, IT Security and Risk Management, Services Industry

Abnormal’s ability to provide secure, lasting solutions to each organization we serve is driven by our commitment to our customers—a commitment that starts at the top of the company. Abnormal leaders continually assess the efficiency and performance of our platform and identify how to strategically invest our resources in order to maximize value for every customer.

We’re proud to be a Gartner Peer Insights™ Customers’ Choice for Email Security and invite you to learn more about Abnormal in the Gartner® Voice of the Customer report.

For a comprehensive, unbiased perspective of the email security market, download the Gartner® Voice of the Customer report.

Gartner, Voice of the Customer for Email Security, Peer Contributors, 3 August 2023

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This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Abnormal Security.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.