Abuse Mailbox Automation is an Abnormal AI-native solution that alleviates manual operations for security teams by automating the triage, remediation, and response of user-reported messages.
Abuse Mailbox Automation natively integrates into your cloud email service with either a phishing button, or by connecting a phishing mailbox.
The solution organizes all user-reported emails in one place and provides full visibility into each submission. Security teams have visibility into quantitative metrics, attack summaries, and detailed email analyses.
Abuse Mailbox Automation automatically analyses and judges user-reported emails as malicious, safe, or spam. When a message is judged as malicious or spam, the solution will search and automatically remove unreported emails in the same phishing campaign across all affected users.
Abuse Mailbox Automation automatically sends a follow-up email to inform reporters of the analysis outcome and remediation action.
Security teams can quickly configure the solution by adding all phishing mailboxes that need to be monitored. Additionally, they can customize the automated responses for the different outcomes, such as malicious, spam, safe, and phishing simulations, using an intuitive and flexible UI. Timely, personalized responses to users encourage phishing reporting and support a healthy cybersecurity culture.
With typically over 90% of user-reported phishing submissions known to be safe emails, this automation saves security teams an average of 5,000 hours annually by reducing the time spent reviewing user-reported phishing emails by 95%, allowing them to reallocate time to investigate and remediate other threats.
Want to know more? Request your personalized demo today.
