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Abnormal Security

Subprocessor Page

Last Modified: May 10, 2024
Abnormal Security (“Abnormal”) uses certain service providers (as well as Abnormal affiliates) that may act as subprocessors when we provide our SaaS solutions to you. A subprocessor is a third party (or Abnormal affiliate) that we use to process personal data on behalf of our customers, who are the controllers of that personal data.
Abnormal performs thorough due diligence on all subprocessors and all subprocessors are required to satisfy at least equivalent data protection and information security obligations as those provided to you by Abnormal, so your data is always protected.
This page describes the subprocessors engaged by Abnormal.

1. Infrastructure Subprocessors

Abnormal uses the following subprocessors to support its infrastructure.
Subprocessor
Purpose
Location*
Amazon Web Services, Inc.
Data hosting services for the Abnormal Service
United States E.U. (Ireland)
Microsoft Azure
Hosting Abnormal's Databricks PaaS provider
United States E.U. (Ireland)
Microsoft Azure**
Data hosting for the Abnormal Service
E.U. (Ireland)
Databricks, Inc.
Analytics Infrastructure Provider
United States E.U. (Ireland)
*The applicable location is determined according to the Customer’s chosen selection upon implementation, or as otherwise agreed with Abnormal.
**This only applies to certain existing customers implemented in Azure Ireland as part of their original selection during implementation.

2. Add-On Product Subprocessors

The following additional subprocessors are used for the specific Abnormal add-on products set out below.
Subprocessor
Purpose
Location
SendGrid
Email functionality for the Abuse Mailbox Service
United States
Microsoft Azure OpenAI
AI Security Mailbox
United States
Amazon Web Services, Inc.
Data hosting services for the Account Takeover Service
United States
Amazon Web Services, Inc.
Data hosting services for the Security Posture Management Service
United States

3. Customer Support-Specific Subprocessors

Abnormal uses the following subprocessors to provide support services to customers.
Subprocessor
Purpose
Location
Atlassian
Troubleshoot Ticketing System and Bug Fixes
United States
Gainsight
Customer Success and Product Experience
United States
Salesforce, Inc.
Customer Relationship Management Tool and Customer Support
United States

4. Abnormal Security Affiliates

The entities listed below may be engaged by Abnormal as subprocessors to provide support for our products.
Affiliate Name
Purpose
Location
Abnormal Security Australia Pty Ltd.
To provide customer support to deliver the Service to Customers.
Australia
Abnormal Security Canada LTD.
To provide customer support to deliver the Service to Customers.
Canada
Abnormal Security SGP PTY.LTD
To provide customer support to deliver the Service to Customers.
Singapore
Abnormal Security UK Ltd.
To provide customer support to deliver the Service to Customers.
United Kingdom
Abnormal Security India Private Ltd.
To provide customer support to deliver the Service to Customers.
India
Please reach out to support@abnormalsecurity.com for more information on subprocessors applicable to you. 

4. Abnormal Security Affiliates

The entities listed below may be engaged by Abnormal as subprocessors to provide support for our products.
Affiliate Name
Purpose
Location
Abnormal Security Australia Pty Ltd.
To provide customer support to deliver the Service to Customers.
Australia
Abnormal Security Canada LTD.
To provide customer support to deliver the Service to Customers.
Canada
Abnormal Security SGP PTY.LTD
To provide customer support to deliver the Service to Customers.
Singapore
Abnormal Security UK Ltd.
To provide customer support to deliver the Service to Customers.
United Kingdom
Abnormal Security India Private Ltd.
To provide customer support to deliver the Service to Customers.
India
Please reach out to support@abnormalsecurity.com for more information on subprocessors applicable to you. 

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Abnormal Security may change Subprocessors at any time. If Abnormal Security changes Subprocessors, we will post an update on this page.