AI Security Mailbox is a transformational AI upgrade to our former Abuse Mailbox Automation product. AI Security Mailbox leverages AI to automatically triage, remediate, and respond to user-reported phishing emails to enhance security operations and improve security awareness.

AI Security Mailbox has two distinct but related AI capabilities:

Personal AI Cyber Assistant for Every Employee

AI Security Mailbox introduces a new way to respond to reporters of phishing emails with more detailed and insightful responses. Customers can quickly enable GenAI Responses and configure the AI Security Analyst with a custom name and instructions. Customers can also chat with the AI Security Analyst to see how it performs based on the custom instructions provided. Once the configuration is complete, the AI Security Mailbox will respond with the classification of the reported message and provide additional context to educate the reporter.

If employees have a follow-up question about the reported email or another security-related topic they can reply to the response message with their question and receive a prompt response in their inbox.

AI Coworker for the Security Operations Team

AI Security Mailbox leverages AI to autonomously inspect and judge every reported phishing email and automatically bulk remediate unreported malicious and spam messages in the same campaign. All of the messages analyzed by AI Security Mailbox are collated into a single dashboard for customers, providing better reporting and measurement of the effectiveness of the security mailbox.

AI Security Mailbox will be generally available on July 1. Any existing customer of Abuse Mailbox Automation will automatically receive a free upgrade to AI Security Mailbox at that time. For more information, read the AI Security Mailbox announcement blog.