Abnormal Abuse Mailbox – Multi-Tenant Support

Abnormal Abuse Mailbox from Abnormal Security is a product that is designed to collect, collate, and automate the handling of phishing, spam and other user-reported messages. With Abnormal Abuse Mailbox, SOC teams report saving multiple hours each day from having to deal manually with all those “Abuse” messages reported by end users. Most customers have single tenant operations with a single “Abuse” Mailbox for all employees.

However, for those customers that have a more complex multi-tenant deployment, Abnormal now supports multi-tenant Abuse Mailbox setups. Customers with multiple tenants while leveraging a unified phishing mailbox can now set up Abnormal Abuse Mailbox without altering their workflow. Abnormal automatically extracts abuse reports regardless of their tenant origination, as well as performs search operations to identify other messages sitting in Inboxes belonging to the same campaign. Furthermore, Abnormal Abuse Mailbox will automatically remediate these campaigns across all tenants. Benefit from increased visibility and coverage when looking at abuse reports cross-tenant with minimal operational intrusion.