Product FAQ: Service and Support - Abnormal Security Product FAQ Service and Support
Product FAQs  Service and Support

Product FAQ: Service and Support

Commonly Asked Questions:

What is the time frame for your Customer Support services?

Our Customer Support and Success team is available Monday to Friday, 8am – 6pm PST with a 4-hour response time. For Incident Response, we have a 24/7 On-Call engineer with a 1-hour response time.

How many companies use Abnormal Security and what are the sizes of the companies?

Abnormal Security has customers in the Fortune 500 and in a variety of fields from energy, manufacturing, financial services, entertainment, and government. We currently support customers that have several hundred thousand mailboxes and our detection and remediation remains consistent regardless of number of mailboxes.

Want to learn more?

Schedule a personalized product demo to see:

  • Threat analytics, insights and reporting
  • Automated Triage, Investigation and response tools
  • Platform integrations into SIEM, SOAR
  • …and more
Automated Triage, Investigation and response tools

Want to learn more?

Schedule a personalized product demo to see:

  • Threat analytics, insights and reporting
  • Automated Triage, Investigation and response tools
  • Platform integrations into SIEM, SOAR
  • …and more